대련 델 컴퓨터 한국기술지원팀에서 엔지니어 급구합니다.

주요업무: 한국지역을 대상한 컴퓨터 AS 전화상담.

요구조건: 한국어 능숙하고 약간의 컴퓨터 지식을 가진 본과 졸업생.

모집인원: 3명

대련에서 취직하고 싶으신 분들은 메일로 지원하십시오.

상세한 문의는 HyangRan_Guo@dell.com 로 메일 보내주십시오.

RESPONSIBILITIES:

1. Owning and resolving problems and managing customer expectations throughout the Service Request lifecycle in accordance with Oracle global support standards
2. Maintaining product expertise in assigned product cluster
3. Working towards, adopting, and contributing to new processes and tools
4. Contributing to knowledge management content creation and maintenance
5. Participating in Root Cause Analysis defined within a products cluster
6. Working with second line engineers(grids) to solve customer¡¯s service request
7. Operating within Oracle business processes and procedures
8. First line phone call support for Korean customers

QUALIFICATION:

The successful candidate will have the following skills and experience:
1. Degree in Computer science. Minimum 2-3 years experience.
2. Understanding of Application Server and underlying technologies
3. Basic understanding of Oracle RDBMS and SQL /PL-SQL and O/S such as Unix/Linux and Windows
4. Written and spoken English and Korean required.
5. Highly analytical and articulate individual who will provide high quality technical phone and electronic support
6. Excellent verbal and written communication skills
7. Excellent problem solving and analytical skills
8. Preference for working in a global cooperative team environment.
9. Demonstrated ability and willingness to learn new technology quickly